How successful leaders handle a “no”

Successful leadership is often about getting stuff done. Which means convincing, requesting, delegating, directing and mentoring people to take on work that you need to get done. As the saying goes, good leaders make people want to work for them. And one of the traits of such leaders is the finesse with which they handle a “No”. Some leaders start taking it for granted that, when they ask someone to do something, the other person will obey. Infact, research suggests that of all the people who struggle to say no, 78% claim they find it most difficult to refuse their boss’s request, even if the request makes excessive demands on their time, energy or work-life balance. There is enough literature available on the internet and books on how to learn to say no. But rarely do organisations work on teaching their leaders to handle a no. Why is it so difficult for most people to hear someone say “no”? When people hear a no it may trigger certain beliefs and feelings which are often based on past experiences rather than the present situation. We all have an intrinsic need to be accepted. Hearing a “no”  can mean that we are not and this can……

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